commissioning-in-crisis-full-report.pdf

commissioning-in-crisis-full-report.pdf - page 1/65 - Foreword

Foreword

commissioning-in-crisis-full-report.pdf - page 2/65 - Contents

Contents

commissioning-in-crisis-full-report.pdf - page 3/65 - Executive summary

Executive summary

commissioning-in-crisis-full-report.pdf - page 4/65 - homelessness, or mental health for examp…

homelessness, or mental health for example, this research demonstrates the depth and breadth of the challenges commissioning presents to all those involved. These challenges are particularly stark for small and medium-sized charities. There is hard evidence that systems and processes are both inadvertently and actively undermining the ability of small and medium-sized charities to compete on a level playing field, with ramifications on services, costs and ultimately lives.

commissioning-in-crisis-full-report.pdf - page 5/65 - COMMISSIONING IN CRISIS 5

COMMISSIONING IN CRISIS 5

commissioning-in-crisis-full-report.pdf - page 6/65 - COMMISSIONING IN CRISIS 6

COMMISSIONING IN CRISIS 6

commissioning-in-crisis-full-report.pdf - page 7/65 - 7. Unfunded TUPE requirements

7. Unfunded TUPE requirements

commissioning-in-crisis-full-report.pdf - page 8/65 - COMMISSIONING IN CRISIS 8

COMMISSIONING IN CRISIS 8

commissioning-in-crisis-full-report.pdf - page 9/65 - COMMISSIONING IN CRISIS 9

COMMISSIONING IN CRISIS 9

commissioning-in-crisis-full-report.pdf - page 10/65 - COMMISSIONING IN CRISIS 10

COMMISSIONING IN CRISIS 10

commissioning-in-crisis-full-report.pdf - page 11/65 - COMMISSIONING IN CRISIS 11

COMMISSIONING IN CRISIS 11

commissioning-in-crisis-full-report.pdf - page 12/65 - COMMISSIONING IN CRISIS 12

COMMISSIONING IN CRISIS 12

commissioning-in-crisis-full-report.pdf - page 13/65 - COMMISSIONING IN CRISIS 13

COMMISSIONING IN CRISIS 13

commissioning-in-crisis-full-report.pdf - page 14/65 - Introduction

Introduction

commissioning-in-crisis-full-report.pdf - page 15/65 - COMMISSIONING IN CRISIS 15

COMMISSIONING IN CRISIS 15

commissioning-in-crisis-full-report.pdf - page 16/65 - COMMISSIONING IN CRISIS 16

COMMISSIONING IN CRISIS 16

commissioning-in-crisis-full-report.pdf - page 17/65 - COMMISSIONING IN CRISIS 17

COMMISSIONING IN CRISIS 17

commissioning-in-crisis-full-report.pdf - page 18/65 - COMMISSIONING IN CRISIS 18 "[The commiss…

COMMISSIONING IN CRISIS 18 "[The commissioner] had de-commissioned the specialist service... and commissioned a generic... provider. The generic... provider had been [previously] decommissioned for poor service." All of us lose out when there is reduced access to the services that would help everyone overcome the issues they face and maximise everyones potential in society. Commissioners and Government need to be able to work with small and medium-sized charities if they are to meet the needs of people in communities throughout the country. These organisations are essential to achieving Governments objective to benefit "all of our citizens, every one of us, whoever we are and wherever were from."9 They are the eyes and ears on the ground that can feed into and direct Government work and they are responding to often severe needs in real-time in a way that Government itself never could without them. If Government is to work for every one of us, commissioning has to work for every one of us too.

commissioning-in-crisis-full-report.pdf - page 19/65 - COMMISSIONING IN CRISIS 19

COMMISSIONING IN CRISIS 19

commissioning-in-crisis-full-report.pdf - page 20/65 - COMMISSIONING IN CRISIS 20 ploughing ahe…

COMMISSIONING IN CRISIS 20 ploughing ahead with commissioning processes before fully getting to grips with the issue at hand. These can all result in both time and money wasted in the long term.

commissioning-in-crisis-full-report.pdf - page 21/65 - Organisations that are already deliveri…

Organisations that are already delivering these services are overlooked

commissioning-in-crisis-full-report.pdf - page 22/65 - Implications

Implications

commissioning-in-crisis-full-report.pdf - page 23/65 - b) Specifications actively disadvantage …

b) Specifications actively disadvantage small and medium-sized charities

commissioning-in-crisis-full-report.pdf - page 24/65 - COMMISSIONING IN CRISIS 24

COMMISSIONING IN CRISIS 24

commissioning-in-crisis-full-report.pdf - page 25/65 - COMMISSIONING IN CRISIS 25

COMMISSIONING IN CRISIS 25

commissioning-in-crisis-full-report.pdf - page 26/65 - COMMISSIONING IN CRISIS 26

COMMISSIONING IN CRISIS 26

commissioning-in-crisis-full-report.pdf - page 27/65 - COMMISSIONING IN CRISIS 27 overheads or …

COMMISSIONING IN CRISIS 27 overheads or used to fund a single salary of someone with no experience in family support."

commissioning-in-crisis-full-report.pdf - page 28/65 - COMMISSIONING IN CRISIS 28 "A guarantee …

COMMISSIONING IN CRISIS 28 "A guarantee that you will provide insurance to indemnify the [commissioner] against claims of abuse for twelve years after the end of the contract."

commissioning-in-crisis-full-report.pdf - page 29/65 - COMMISSIONING IN CRISIS 29

COMMISSIONING IN CRISIS 29

commissioning-in-crisis-full-report.pdf - page 30/65 - COMMISSIONING IN CRISIS 30

COMMISSIONING IN CRISIS 30

commissioning-in-crisis-full-report.pdf - page 31/65 - c) Charities pushed out by processes

c) Charities pushed out by processes

commissioning-in-crisis-full-report.pdf - page 32/65 - COMMISSIONING IN CRISIS 32

COMMISSIONING IN CRISIS 32

commissioning-in-crisis-full-report.pdf - page 33/65 - implications for commissioners themselve…

implications for commissioners themselves in preparing and responding to them too:

commissioning-in-crisis-full-report.pdf - page 34/65 - COMMISSIONING IN CRISIS 34

COMMISSIONING IN CRISIS 34

commissioning-in-crisis-full-report.pdf - page 35/65 - "Crucial information was changed at the …

"Crucial information was changed at the last minute, making it impossible to create a viable budget for the service."

commissioning-in-crisis-full-report.pdf - page 36/65 - COMMISSIONING IN CRISIS 36

COMMISSIONING IN CRISIS 36

commissioning-in-crisis-full-report.pdf - page 37/65 - COMMISSIONING IN CRISIS 37 service (the …

COMMISSIONING IN CRISIS 37 service (the service believes that this was always the intention but commissioners werent transparent, leading to wasted time and false hope)."

commissioning-in-crisis-full-report.pdf - page 38/65 - COMMISSIONING IN CRISIS 38

COMMISSIONING IN CRISIS 38

commissioning-in-crisis-full-report.pdf - page 39/65 - COMMISSIONING IN CRISIS 39 Problems can …

COMMISSIONING IN CRISIS 39 Problems can start to arise during the bidding process itself. There are numerous examples of charities that have been unable to bid because larger providers did not want to work with smaller, local providers:

commissioning-in-crisis-full-report.pdf - page 40/65 - COMMISSIONING IN CRISIS 40 There is also…

COMMISSIONING IN CRISIS 40 There is also evidence to show that larger charities are actively relinquishing contractual agreements in favour of maintaining all the money in-house after bids have been won:

commissioning-in-crisis-full-report.pdf - page 41/65 - COMMISSIONING IN CRISIS 41

COMMISSIONING IN CRISIS 41

commissioning-in-crisis-full-report.pdf - page 42/65 - Primarily among commissioners, this mean…

Primarily among commissioners, this means: Increasing understanding

commissioning-in-crisis-full-report.pdf - page 43/65 - COMMISSIONING IN CRISIS 43 should seek s…

COMMISSIONING IN CRISIS 43 should seek support from those with the expert knowledge. There are a range of approaches which can support this, as set out below.

commissioning-in-crisis-full-report.pdf - page 44/65 - COMMISSIONING IN CRISIS 44

COMMISSIONING IN CRISIS 44

commissioning-in-crisis-full-report.pdf - page 45/65 - COMMISSIONING IN CRISIS 45

COMMISSIONING IN CRISIS 45

commissioning-in-crisis-full-report.pdf - page 46/65 - COMMISSIONING IN CRISIS 46

COMMISSIONING IN CRISIS 46

commissioning-in-crisis-full-report.pdf - page 47/65 - COMMISSIONING IN CRISIS 47

COMMISSIONING IN CRISIS 47

commissioning-in-crisis-full-report.pdf - page 48/65 - COMMISSIONING IN CRISIS 48

COMMISSIONING IN CRISIS 48

commissioning-in-crisis-full-report.pdf - page 49/65 - COMMISSIONING IN CRISIS 49 a campaign to…

COMMISSIONING IN CRISIS 49 a campaign to increase the proportion of Government funding allocated through grants which highlights the advantage of a grants-based approach. Other benefits include their ability to:

commissioning-in-crisis-full-report.pdf - page 50/65 - COMMISSIONING IN CRISIS 50

COMMISSIONING IN CRISIS 50

commissioning-in-crisis-full-report.pdf - page 51/65 - COMMISSIONING IN CRISIS 51

COMMISSIONING IN CRISIS 51

commissioning-in-crisis-full-report.pdf - page 52/65 - COMMISSIONING IN CRISIS 52

COMMISSIONING IN CRISIS 52

commissioning-in-crisis-full-report.pdf - page 53/65 - COMMISSIONING IN CRISIS 53

COMMISSIONING IN CRISIS 53

commissioning-in-crisis-full-report.pdf - page 54/65 - COMMISSIONING IN CRISIS 54 who know what…

COMMISSIONING IN CRISIS 54 who know what to write. Commissioners should insist on meeting those who will be running the service."

commissioning-in-crisis-full-report.pdf - page 55/65 - COMMISSIONING IN CRISIS 55 It includes c…

COMMISSIONING IN CRISIS 55 It includes clarity about outcomes and enables providers to establish whether they should commit time and resources to bid. Smaller charities cannot afford to waste these resources if there is no realistic chance of them winning the bid:

commissioning-in-crisis-full-report.pdf - page 56/65 - COMMISSIONING IN CRISIS 56

COMMISSIONING IN CRISIS 56

commissioning-in-crisis-full-report.pdf - page 57/65 - COMMISSIONING IN CRISIS 57

COMMISSIONING IN CRISIS 57

commissioning-in-crisis-full-report.pdf - page 58/65 - COMMISSIONING IN CRISIS 58

COMMISSIONING IN CRISIS 58

commissioning-in-crisis-full-report.pdf - page 59/65 - COMMISSIONING IN CRISIS 59 a) Providing …

COMMISSIONING IN CRISIS 59 a) Providing guidance and sharing best practice which empowers commissioners to ensure they gain a thorough understanding of needs, assets and services and adopt `simplest by default payment approaches

commissioning-in-crisis-full-report.pdf - page 60/65 - COMMISSIONING IN CRISIS 60 f) Increasing…

COMMISSIONING IN CRISIS 60 f) Increasing the reach and scope of the Commissioning Academy

commissioning-in-crisis-full-report.pdf - page 61/65 - COMMISSIONING IN CRISIS 61

COMMISSIONING IN CRISIS 61

commissioning-in-crisis-full-report.pdf - page 62/65 - COMMISSIONING IN CRISIS 62 Lloyds Bank F…

COMMISSIONING IN CRISIS 62 Lloyds Bank Foundation for England & Wales is investing across these areas through its:

commissioning-in-crisis-full-report.pdf - page 63/65 - COMMISSIONING IN CRISIS 63

COMMISSIONING IN CRISIS 63

commissioning-in-crisis-full-report.pdf - page 64/65 - Lloyds Bank Foundation for England & Wal…

Lloyds Bank Foundation for England & Wales is one of the UKs leading community grant makers. An independent registered charity funded by the profits of Lloyds Banking Group as part of the Groups commitment to Helping Britain Proper. The Foundation invests in charities supporting people to break out of disadvantage at critical points in their lives, and promotes practical approaches to lasting change.

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